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Generative AI development case study at Hygge Software

CreAItivity: A Creative Method, Turned Into Software

A UK creative agency with twenty years of branding practice wanted its ideation method available without a facilitator in the room. Hygge built the idea management software that does it, and has kept building it into a third year.

Ready to Turn a Method Into Ideation Software

Expertise that lives in a facilitator's head can become software people use on their own. Hygge scopes that translation the way this one got built.

What the Idea Management Software Does

What the ideation software gives a user, and what had to be engineered to make it feel like a creative tool.

Three Structured Canvases

Each canvas carries nine text widgets and three visual ones, thirty-six in total, encoding the agency's ideation method as a path a user can walk alone.

Open Creative Workspace

A free-form space for notes, uploaded images and loose organization, for the part of the process that resists structure.

AI Ideation Assistant

An assistant that refines and expands what the user has written, working on their material.

Branding Element Generation

A later addition that takes a developed idea toward logo concepts and brand identity directions, extending the tool past the thinking stage.

Companion Character Generator

A separate AI tool that turns a short questionnaire into a primary character image plus stylistically matched alternates, shareable by link and embedded into the group's marketing site.

Managed Environments and CI/CD

Development and production environments on AWS with automated pipelines, so a three-year product can ship changes without ceremony.

The Challenge

The agency had a method that worked in a room with a facilitator, and wanted it to work for someone alone with a browser. That meant encoding structure without making the tool feel like a form to fill in. The AI layer had a specific bar to clear: it had to make a user's thinking better. A generic text generator sitting next to a canvas would have added noise, and the client would have known immediately.

The product concept kept evolving, so the architecture had to absorb direction changes without a rebuild each time.

Our Solution

Hygge built the canvases as composable widgets, which is what made two later expansions possible without touching the foundation. The AI assistant works on the content already in the canvas, so it extends the user's idea. When the agency wanted a public-facing demonstration of its creative AI credentials, the same team built a companion character generator and embedded it into the existing marketing site by iframe, so it lives inside the brand.

Three years in, the same account also covers infrastructure maintenance and ongoing marketing site messaging work.

Results

What the agency method needed before, and what the creative agency software now runs alone in a browser.

36 widgets

Carry a Method That Needed a Facilitator

Your words

Are What the AI Layer Builds On

3 products

On the Same Platform for One Client

3rd year

Shipping on the Architecture Chosen at the Start

The Stack Behind the Whiteboard Collaboration Software

TypeScriptTypeScript
ReactReact
Next.jsNext.js
NestJSNestJS
Node.jsNode.js
AWSAWS
OpenAI APIOpenAI API
DockerDocker
GitHub ActionsGitHub Actions
PostgreSQLPostgreSQL
TailwindCSSTailwindCSS
Make Believe wordmark in white on a black background

The feedback from people who have used it is really good

Chris KeysChris Keys
Creative Director

Three Years, Phase by Phase

Step 1 - Ground-Up Build
The ideation platform built from nothing: the canvases, the widgets and the workspace they sit in.
Step 2 - Three Structured Canvases
Three defined structures, each with its own set of widgets, so a team opens the tool and finds a method waiting.
Step 3 - Open Creative Workspace
A free-form canvas alongside the structured ones, for the work that does not fit a template.
Step 4 - AI Ideation Assistant
The assistant that turns a brief into starting material, tuned until the first pass was usable.
Step 5 - Testing Phase
A structured testing period where real use reshaped parts of the product, before further investment went in.
Step 6 - Branding Element Generation
The first expansion: brand assets generated inside the same workspace, landing on the original architecture.
Step 7 - Companion Character Generator
A second product built for the same client and embedded into the group marketing site.
Step 8 - Managed Environments and Ongoing Work
Environments and CI/CD run by Hygge, with the account still active in its third year.

Track Record

Company-wide numbers, built from every project Hygge has delivered since 2019.

7 years
in continuous production engineering and AI delivery since 2019
200 +
end-to-end projects shipped for clients since 2019
3
independent quality and security certifications

Where Innovation Management Software Fits by Industry

Industries that share the shape of the problem CreAItivity solved: two decades of in-house method only senior people could run, whiteboard collaboration software that had to reproduce it for everyone else, and a roadmap that kept growing after launch.

Marketing & Creative

Marketing & Creative

Turning agency method into software, with generative tools that sharpen a person's thinking.

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Media & Entertainment

Media & Entertainment

Marketplaces, real-time video and collectibles platforms built for audiences who will leave at the first confusing screen.

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Sales & Marketing Technology

Sales & Marketing Technology

Prospecting and outreach platforms where automation has to look human enough that the platform it runs on does not object.

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EdTech

EdTech

Learning platforms that have to work for years, carry real enterprise customers, and add AI without teaching anyone something false.

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Solutions Built Into CreAItivity

Two decades of structured ideation practice became innovation management software. This is the Hygge system underneath it, now in its third year of shipping.

Business Process Automation

A method that needed a facilitator in the room became widgets a team runs on its own. Each one carries a step of the practice, with the rules and the sequence built in.

  • 36 widgetsCarry a method that needed a facilitator
  • Your wordsAre what the AI layer builds on
  • 3 productsOn the same platform for one client

More Products Hygge Has Shipped

Projects that share the same shape of problem as this creative agency software: two decades of in-house method that only senior people could run, turned into idea management software anyone can open.

MB Character Tool
Creative Technology

MB Character Tool

An embeddable AI character generator living inside an agency marketing site, built in eight weekly milestones.

  • 1 promptFrom landing on the site to a result
  • 1 iframePuts the tool inside the existing site
  • 8 weeksFrom an empty repository to live on the site
Read the case
Smarter Humans
EdTech

Smarter Humans

Seven years building an AI-powered learning platform, from the original spaced-repetition web app to production AI content generation and retrieval-augmented chat.

  • 93 %Cut off a twenty-second document load
  • 1 uploadReplaces the card writing people quit over
  • 7 yearsOn one product without a handover
Read the case

Idea Management Software: Frequently Asked Questions

Question mark iconHow is this different from a generic AI writing tool?
The assistant works inside a structured method the agency spent twenty years developing. It reads what the user has already put on the canvas and pushes that further, so the output carries the user's direction.
Question mark iconHow did the architecture survive two expansions?
The canvases were built as composable widgets from the start. Adding capability meant adding widgets and flows on the same foundation, which is why two expansions and a second product landed without a rebuild.
Question mark iconWhat is the companion character tool?
A separate lightweight AI product that turns a short questionnaire into a primary character image plus stylistically related alternates. It is embedded by iframe into the group's existing marketing site, so visitors use it without leaving the brand.
Question mark iconWhy has the project lasted three years?
The product kept finding new ground, and the architecture kept taking it. The same account has since grown to cover a second AI product, infrastructure maintenance and marketing site work.

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